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Covid19 info

Let’s make your holidays safe, together!

Updated. 3.9.2020

Dear guest,

We are happy to have you here with us. We want to do our best to prevent Covid19 to spread. Because of this, we follow the following guidelines.

1.Koronavilkku-application

We recommend loading the KoronaVilkku-application from koronavilkku.fi

At the moment the application is in Finnish and Swedish but will be published in English within a few weeks.

2.Key pick up and check out

During reception opening hours

If you arrive within opening hours, we hope that only one from your group visits the reception for check in

Please follow safety distance while visiting reception

Outside reception hours

Keys are picked up from our reception corridor with a code, address Mariankuja 6 C.

You’ll receive the code to the door by email or by SMS

When checking out, you may leave the keys to your apartment

Please remember to close the doors and windows

3.Reception

During your holiday, we hope that you will primarily contact us via phone (calling, Whatsapp, SMS) or by email.

Our receptionist is at the reception, if you would need help.

Whatsapp: 040-1353658

tel: 0207 669 850

Email: info@levisuites.fi

Our reception hours are found from our site www.levisuites.fi

4.Cleaning and laundry taken care by professinals

Our cleaning is taken care by N-clean Ltd professional cleaning company. They follow the guidelines of the government to prevent Covid19 to spread. Extra measures are done in our cleaning processes.

Our laundry is washed by Comforta, which is part of international Lindström Group. They follow the EN 14065 EU-Standard in all their service centers. This standard is followed also in health cares laundry services. Comforta offers this hospital quality laundry service also for hotel textiles to guarantee best possible hygiene levels.

5.Maintenance

If you would need maintenance to visit you during your holiday, please contact us. We’ll try arrange a time for them to visit your apartment, while you are visiting the beautiful Levi village. This way we may keep the safety distance.

6.Lifts and corridors

We recommend using stairs to keep the safety distance.

Please avoid spending time at the corridors to keep the safety distance.

7.Flexible cancellation policy

Please note, that if you book you holiday straight from us, we are able to offer you a flexible cancelletion policy. In our flexible cancellation policy, the reservation may be cancelled free of charge earlier than 7 days before arrival. This policy is valid for reservations starting earlier than 15th of December and it is not valid for group reservations.

Do you think you might have contracted the Covid19?

If you suspect that you might have Covid19 please contact us or Kittilä health care center by phone.

Kittilä healtcare center, Covid19 emergency line +358 400 356 498.

Do not spread the virus by visiting reception or healt care center or Pihlajalinna Medical Center. Please call us or to number above for more information how to act.

Please contact us if you get a positive coronatest result during your holiday or right after your holiday. This way we may act according our guidelines and make the holiday for other guests also as safe as possible.